Frequently Asked Questions


Do you deliver every image you capture?

No we don't, we eliminate duplicate images, test shots, blurry photos as well as photos that don't meet our expectations. We like to ensure that every photo delivered to you, is of the highest quality.


Will the digital images you deliver, be professionally edited?

Yes, all digital images are professionally edited using the adobe photo editing suite.


Can I purchase additional digital images

Yes, you can purchase additional images. When you select your digital downloads, you will have the option to purchase additional images, as well as enlargements and canvas print.


Can you photograph my newborn baby in my home?

Yes, we can provide a lifestyle session in the comfort of your home. A lifestyle session is a candid, photojournalistic style of photography, rather than a posed newborn session, which con only be done in our studio.


How do I book a session with serena jones photography?

Easy, simply send us the details using our contact form, include the date you'd like to have your session and we'll confirm our availability. Once we have a time and date organised, you'll just need to put down a deposit to confirm your booking. 


When do I get my images?

From the date of your photography session, it may take up to 6 weeks to deliver your online gallery for you to make your image selections, however we will endeavour to have them ready as soon as we can. (Wedding photography packages will have all images delivered on a USB)


How Do I pay for my photography session?

One we confirm the appropriate information, we will issue you an invoice, once issued, your deposit must be paid by direct deposit in order to confirm your booking. The remainder of your session can also be paid by direct deposit but must be made at least one working day before the session, otherwise you may pay by cash on the day of the session.

If payment is not received on the session day, your booking may be forfeited and your deposit will not be refunded.